FAQs

Login / Account

• How do I create my account?

  First time user? Welcome to Outback Equipment!

  • Click My Account on the top of the page. This will take you to a registration page.
  • Type your email address and confirm your password.
  • That’s it, you’re ready to shop straightaway!

  You can also shop with us without creating an account. You will simply have to enter your billing details and shipping details and off you go!

• How do I update my account information?

  • Log in to your account.
  • You will see four options for you to change either your billing address, contact details, address book or password.

• I forgot my password!

  • Select My Account on the top of the page and click Forgot Password under the category Having Trouble Logging In? and follow the instructions.

• I still can’t get it!

  • Go to the Contact Us page and give us a shout.
  • One of our staff members will be glad to help you solve any user name/ password issues you are having.

• HOW DO I UNSUBSCRIBE?


  • Go to ‘My account’ and de-select the email subscribe tick box.

• Warranty and Returns

  For complete information on our Warranty and Returns policies, head to the 'returns * Exchanges" page.

Ordering

• How do I place an order?

  See the following easy steps:

  • - Click on the item you would like to order.
  • - After viewing the product’s details, and if you’re satisfied, you can click Add to Cart
  • - You can then continue shopping and add more items to your cart, or you can click View Cart on the top right hand corner.
  • - You can now proceed to checkout. Prompts will take you directly to your payment options.

• Where do I get my Tax Invoice?

  Once your order is confirmed and paid, you will receive your tax invoice via email.

• How can I cancel my order?

  You can easily cancel or change your order before you have submitted your payment by removing it from your cart. If you wish to change or cancel your order after payment, please email us as soon as possible so that we can assist you with this. If the item has already been shipped, charges will apply for cancellation, and it will be your responsibility to return the item if it arrives.

Payment

• Can I change my payment method?

  We have a range of different payment options to choose from at checkout. Unfortunately, you can’t change your payment method after you have ordered your item. However, if you email us as soon as possible, we can try to cancel the item for you so that you can place a new order in your preferred payment method.

• How do I check my order status?

  After payment confirmation, your item will be in transit. We will send you an email with the payment receipt and shipping details. You will also find tracking information in your account order history.

Payments

• What payment methods do you accept?

  We accept PayPal, Master Card, Visa card, and bank deposits

• Can I trust your site?

  Yes, Outback Equipment is secured with a Geotrust SSL certificate using a 256 bit encryption.
We do not, under any circumstances, store credit card details. This type of security ensures your order and payment details are encrypted and remain secure over the internet.

• What happens to my personal and billing information?

  Our customers are our number one priority and we respect your identity and privacy. Your information is safe with us. We do not disclose it to any third parties or members outside the Outback Equipment team. The only people who can view your details as a buyer are Outback Equipment staff.

Products

• I have something to ask about a product, who do I ask?

  Suppliers give us all the product’s technical specifications. We detail as much information as possible to help you with your decide on your purchase. If you contact us via email of phone we will gladly and warmly endeavour to answer your questions for you.

• Can I reserve or hold an item?

  Due to the nature of being an online store, we’re unable to hold items or provide lay-by services so it's best to get in quick!

• What happens to my product reviews?

  We moderate all of our product reviews to screen profanity and spam. It will appear after approval. We respect everyone’s right to have an opinion on our product and we appreciate all feedback that comes through to us. Reviews on faulty and damaged items are sent to our customer service team who will do their best to assist you in resolving any issues you may have with the product.

Shipping & Delivery

• How do I change the delivery address on my order?

  Your delivery address can only be changed before payment of the item. You can change it in your Account. Click ‘Edit My Delivery Address’ on the left hand side to change your details.

• Where do you deliver?

  We deliver to all metropolitan cities and most rural areas in Australia and NZ.

• How do I find you? Where’s your phone number?

  Our phone number and email are listed on the "contact us" page. We aim to make certain our customers can reach us easily via the telephone or via email.  Our customer service team will respond to our customers’ needs within 24 hours.

• When will you ship out my order?

  As soon as possible, that’s what we aim for. After your payment is confirmed, we endeavour to dispatch your order within 3-4 working days. Please allow for a delivery time of approximately ten (10) working days. Weekends and public holidays have no dispatches and deliveries. A tracking number will be sent to your email as soon as we ship your item so you know that it’s safely in transit.

• What courier system do you use?

  We use Australia Post, eParcel , Fastway, TNT,  and Express Couriers.

• I’ve received a different item to what I’ve ordered/ My item is missing parts!

  Please email us immediately and we’ll resolve this with you in the quickest and friendliest way possible.

• Can I pick up my item from your warehouse?

  Unfortunately we currently don't allow customers to pick up their purchases.